Call brief
Jordan Walsh
File demo-walsh · Generated 2026-10-01, 12:51:13 a.m.
Renewal in 1049 days · Scotia · payment shock roughly $803.15/mo vs est. bank letter.
No penalty when switching at maturity
30-second summary
- Balance ~$612,000.00 at 3.09% fixed.
- Est. bank letter near 5.59% → $4,218.86/mo.
- Big-bank lender — retention teams often compete hard at renewal.
Prepayment penalty (estimate)
- Estimate only — your lender's disclosure statement governs the actual penalty.
- Posted rate for IRD must come from the lender; we do not fetch live posted rates.
- Switching at maturity: no prepayment penalty on a standard renewal switch.
Timeline & rate hold
- Start renewal outreach (T-180): February 16, 2029
- Plan + rate shop window (T-120): April 17, 2029
- Priority queue — confirm options (T-90): May 17, 2029
- Documents & lender submissions (T-60): June 16, 2029
- Final compare before maturity (T-30): July 16, 2029
- Maturity day: August 15, 2029
- Post-maturity follow-up (+30): September 14, 2029
Risk reasons
- Big-bank lender — retention teams often compete hard at renewal.
- Rate gap around 1–2% — moderate incentive to compare options.
- Last touch was 6–12 months ago — re-engagement helps.
Likely objections
- "Bank says no fees" → Correct at maturity; question is rate and term, not penalty.
- "Rate looks fine" → Compare options; show estimated payment difference.
- "Too busy" → Offer 15-min call + Renewal Plan link.
Next step to propose
- Confirm bank letter rate/term in writing
- Shop 2–3 options with today's rate sheet
- Send updated Renewal Plan after rate hold
Disclosure checklist (this call)
- Acting as mortgage broker (not lender)
- Remuneration from lender if they switch
- No conflicts identified on this file
- Suitability note due before commitment